Privacy Policy
Last updated: September 4, 2026
Dr. Inaam Faiq Aesthetic Clinic (“we,” “our,” or “the Clinic”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website (drinaamfaiq.com) or use our services.
1. Information We Collect
Information you provide directly:
- Name, email address, and phone number when you contact us via WhatsApp, phone, or email
- Medical history and health information relevant to your treatment (collected during consultation)
- Treatment preferences and consultation notes
- Before-and-after photographs (with your explicit written consent)
Information collected automatically:
- IP address, browser type, operating system, and device information
- Pages visited, time spent on pages, and referring website
- Cookies and similar tracking technologies (see Section 5)
2. How We Use Your Information
- To provide and manage your aesthetic treatments and consultations
- To communicate with you about appointments, treatment plans, and follow-up care
- To respond to your enquiries via WhatsApp, phone, or email
- To improve our website, services, and patient experience
- To comply with legal and regulatory obligations under UAE and Dubai Healthcare City Authority (DHCA) regulations
- To send you relevant health information or clinic updates (only with your consent)
3. Data Protection and Security
We implement appropriate technical and organisational measures to protect your personal information, including:
- SSL/TLS encryption for all data transmitted through our website
- Secure storage of patient medical records in compliance with DHCA regulations
- Access controls limiting data access to authorised clinical and administrative staff
- Regular security reviews of our systems and processes
4. Patient Medical Records
Medical records and treatment information are handled in accordance with Dubai Healthcare City Authority (DHCA) regulations and UAE Federal Law No. 2 of 2019 on the Use of Information and Communication Technology in Health Fields. Patient medical data is stored securely at the American Academy of Cosmetic Surgery Hospital (AACSH), Building 73, Dubai Healthcare City, and is accessible only to authorised medical personnel involved in your care.
5. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience. These include:
- Essential cookies: Required for the website to function properly
- Analytics cookies: Help us understand how visitors interact with our website
- Performance cookies: Provided by Cloudflare CDN for security and performance
You can control cookie preferences through your browser settings. Disabling certain cookies may affect website functionality.
6. Third-Party Services
We use the following third-party services that may process your data:
- Cloudflare: Content delivery network and security (privacy policy at cloudflare.com/privacypolicy)
- WhatsApp (Meta): Patient communication (privacy policy at whatsapp.com/legal/privacy-policy)
- Google Fonts: Typography delivery (privacy policy at policies.google.com/privacy)
- WordPress.com: Website hosting (privacy policy at automattic.com/privacy)
7. Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information (subject to legal retention requirements)
- Withdraw consent for marketing communications at any time
- Request a copy of your medical records in accordance with DHCA regulations
To exercise any of these rights, please contact us using the details below.
8. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes described in this policy, or as required by law. Medical records are retained in accordance with DHCA regulatory requirements.
9. Changes to This Policy
We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page indicates when the policy was most recently revised. We encourage you to review this policy periodically.
10. Contact Us
If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us:
- Clinic: Dr. Inaam Faiq, American Academy of Cosmetic Surgery Hospital, Building 73, Dubai Healthcare City
- Phone: +971-52-844-3539
- WhatsApp: +971-52-844-3539